Privacy Policy

1. Information we collect

• Personal information: name, email address, phone number, property details and other information you give us through our forms, by phone, by email, or as a resident, owner or vendor.
• Non-personal information: browser type, IP address, operating system, referring website and browsing behavior on our site, collected automatically through cookies or analytics tools.

2. How we use your information

• Respond to your questions and service requests.
• Provide, operate and improve our property management services, including handling maintenance requests.
• Send account, service and maintenance communications, including text messages you have agreed to receive (see Text messages below).
• Analyze usage trends to improve our website.
• Comply with legal obligations and enforce our agreements.

3. Sharing of information

We do not sell, rent or trade your personal information. We share it only:

• With service providers who help us run our business, such as hosting, email and text message delivery, and our property management software, and only as needed for that work.
• With maintenance vendors we send to your home: the details a vendor needs to complete a repair, such as the address, the issue and how to reach you.
• When required by law, regulation or court order.
• In a business transfer, if our company merges, is acquired or sells assets.

4. Text messages and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with anyone for any purpose. Any sharing described elsewhere in this policy excludes text messaging opt-in data and consent.

See our Text Message Terms for how our text messages work and how to stop them.

5. Cookies and tracking

Our site may use cookies and similar technologies to improve your experience, measure site usage and remember your preferences. You can control cookies in your browser settings; turning them off may limit some features.

6. Data security

We use reasonable technical and organizational measures to protect your information. No website or data transmission can be guaranteed to be 100% secure.

7. Your privacy rights

Depending on where you live, you may have the right to access, update or delete your personal information, opt out of communications, or request a copy of the data we hold about you. To do so, contact us using the details below.

8. Third-party links

Our site links to other websites, such as our resident and owner portals. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children's privacy

Our site is not directed to children under 13, and we do not knowingly collect their personal information. If we learn we have, we will delete it promptly.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date.

11. Contact us

OneSource Property Management LLC
3370 Capital Circle NE, Suite B, Tallahassee, FL 32308
850-778-8055 · [email protected]